Free shipping to Canada π & the US Β· Personalization included
Every light is made to order, and we want yours to be right. If something isn't, contact us through the contact page and we'll sort it out β our first instinct is to remake, not to argue.
Blank (non-personalized) lights can be returned or exchanged within 30 days of delivery. Once the return arrives back with us, we refund your original payment method in full. Return shipping for a change of mind is at your cost; if the return is our fault, we cover it.
A personalized light is made specifically for you, with your child's name in it, so we can't restock it. We accept returns on personalized lights when the light arrives damaged or faulty, or when it doesn't match the preview you approved in the live 3D preview. In those cases, send us a photo within 30 days of delivery and we will remake it free of charge or refund you β your choice.
Send a photo of the light and the packaging through the contact page. We'll remake and reship it free. You don't need to post the damaged one back.
We begin crafting your order quickly. Contact us within 30 minutes of placing an order to change or cancel it and we'll do our best to accommodate. After that, a personalized order may already be in production, but reach out anyway β if it hasn't been made yet, we'll fix it.
Approved refunds are issued to the original payment method within a few business days. Your bank or card issuer may take a little longer to show it.
